Privacy Policy
This Privacy Policy explains what TrackPeak Academy collects, how it’s used, and the choices you have. We aim for minimal data, clear controls, and practical security.
Data we collect Expand/Collapse
We collect information you provide and limited technical data required to run the service reliably. We do not sell personal information.
- Account info: name (optional), email, password hash, profile preferences.
- Course activity: enrollments, lesson completion, quiz results, notes you save.
- Support: messages you send to our team and related diagnostic context.
- Device/usage: approximate location (by IP), browser type, basic event analytics used to improve UX.
We avoid unnecessary tracking and do not use sensitive categories to profile you.
How we use data Expand/Collapse
We use your information to operate TrackPeak Academy and deliver the features you request.
- Provide access to courses and track your progress.
- Respond to support requests and troubleshoot issues.
- Improve content quality and platform performance.
- Send essential service messages (password resets, critical notices).
If we introduce optional marketing messages, you’ll get a clear opt-in choice before we send them.
Legal bases (GDPR) Expand/Collapse
When applicable, we process personal data under one or more of these bases:
- Contract: to deliver the courses and account features you request.
- Legitimate interests: to secure the platform, prevent fraud, and improve performance.
- Consent: for optional preferences (where required).
- Legal obligations: compliance with applicable laws and enforcement requests.
Cookies & analytics Expand/Collapse
We use essential cookies for authentication and security. We may use limited analytics to understand aggregate usage and improve the platform.
You can manage cookie preferences in the cookie banner when presented (or by clearing site storage in your browser).
Data retention Expand/Collapse
We retain personal data only as long as needed for the purposes described in this policy, unless a longer period is required by law (e.g., accounting, security, dispute resolution).
- Account data: retained while your account remains active.
- Support correspondence: retained to resolve issues and improve support quality.
- Security logs: retained for a limited time to protect the platform and investigate incidents.
Your rights Expand/Collapse
You can exercise applicable privacy rights at any time:
- Access and receive a copy of your data.
- Rectify inaccurate or incomplete information.
- Request deletion (subject to legal/security limits).
- Object to or restrict certain processing.
- Export your data in a portable format.
For privacy requests, use the data export form below or email [email protected].